Terms and Conditions of Sale

Last updated: 05-07-2026

1. About Us

The Vitaronne online store (hereinafter "Vitaronne," "we") is operated by:

Skavera LTD

Service Address:

128, City Road

London

EC1V 2NX

UNITED KINGDOM

Company Number: 17043514

Email: business@vitaronne.com

These conditions apply to any order placed on our online store by a consumer residing in Canada. Nothing in these conditions limits the rights conferred upon you by the Consumer Protection Act (Quebec) or any other applicable public order law.

2. Prices and Currency

All prices displayed are in Canadian Dollars (CAD). Prices include applicable taxes unless otherwise indicated at checkout. Delivery is free: no shipping costs are added to the displayed price.

We reserve the right to change our prices at any time, but products are invoiced at the price in effect at the time of the order.

3. Ordering and Contract Formation

The sales contract is concluded when you receive our order confirmation email. This email summarizes the products ordered, the total price, and your delivery details. Keep it: it constitutes your proof of purchase.

We reserve the right to refuse or cancel an order in the event of an obvious pricing error, suspected fraud, or product unavailability. In such cases, any amount already paid will be fully refunded to you.

4. Payment

Payment is made at the time of order using the payment methods offered at checkout (credit card, PayPal, or other displayed options). All transactions are secure and encrypted.

5. Delivery

We deliver throughout Canada. Orders are forwarded to our distribution center within 48 hours of purchase. Delivery time is generally 10 to 15 business days after shipment.

Each order is shipped with a tracking number. See our "Delivery" page for full details.

If your order is not delivered within 30 days of the announced delivery date, you may cancel your order and receive a full refund, in accordance with the Consumer Protection Act.

6. Returns and Refunds

You benefit from a 30-day money-back guarantee from the receipt of your order. See our "Return and Refund Policy" for terms and conditions.

7. Legal Guarantees

Our products benefit from the legal guarantees provided by the Quebec Consumer Protection Act, notably the guarantee that the goods can be used for their normal purpose and that they conform to their description.

8. Responsibility

Our health and beauty products are intended for external and personal use, in accordance with the instructions provided. In case of an unusual reaction, discontinue use and consult a healthcare professional. The information presented on our store does not replace medical advice.

9. Intellectual Property

All content on the store (texts, images, logos, brand name) is protected and cannot be reproduced without our written authorization.

10. Disputes

In case of a problem, please contact us first at business@vitaronne.com (subject: DISPUTE) — we prioritize these requests. As a Quebec consumer, you retain all your recourses with the Office de la protection du consommateur and the courts of Quebec.

11. Modifications

We may modify these conditions at any time. The version applicable to your order is the one in effect at the time of purchase.