Return Policy

Return and Refund Policy

At Vitaronne, we want you to feel completely confident with your purchase.

30-Day Money-Back Guarantee

Not entirely satisfied? You have 30 days from receipt of your order to let us know and return the product.

How to Proceed

  1. Email us at business@vitaronne.com with your order number, from the email address used during purchase.
  2. Briefly describe the reason for the return. A photo is appreciated if the product is damaged or non-compliant.
  3. Our team will respond within 24 to 48 business hours with return instructions, including the return address of our warehouse.

Important: never return a package without having received our instructions — returns sent to another address or without prior authorization cannot be processed or refunded.

Return Conditions

  • The product must be unused and in its original packaging
  • For hygiene reasons, unsealed or used personal care products cannot be returned, unless they are defective or non-compliant
  • Return shipping costs to our warehouse are the responsibility of the customer
  • We strongly recommend shipping with a tracking number: the package remains your responsibility until it is received at our warehouse

Refund

The refund is processed once the return is received and verified at our warehouse. Upon receipt and validation, the amount is refunded to your original payment method within 5 to 10 business days. Keep your proof of shipment and tracking number until the refund is confirmed.

Damaged, Defective, or Non-Compliant Product?

If you receive a product that is damaged, defective, or different from your order, contact us as soon as possible with a photo and your order number. In this case, in accordance with legal guarantees, the return costs are not your responsibility: depending on the situation, we will offer you a free replacement or a full refund, and we will tell you if a return is necessary (at our expense) or not.

Order Cancellation

Changed your mind right after purchase? Contact us as soon as possible at support@vitaronne.com (subject: CANCELLATION). If your order has not yet been transferred to the fulfillment center (usually within the first 12 hours), we will cancel it and refund you in full. If it has already been shipped, this return policy applies.

A Problem? Talk to us First

Before opening a dispute with your financial institution or PayPal, email us at support@vitaronne.com with the subject DISPUTE. These requests are handled with absolute priority — it's the fastest way to resolve your issue.

This policy is in addition to the legal guarantees provided by the Quebec Consumer Protection Act and does not limit them in any way.