Privacy Policy

Last Updated: 05-07-2026]

At Vitaronne, we know you trust us. Protecting your personal information is our responsibility. This policy explains what information we collect, why, and what your rights are — in accordance with Quebec's Act respecting the protection of personal information in the private sector (as amended by Bill 25) and applicable federal legislation (PIPEDA).

1. Privacy Officer

Email: business@vitaronne.com

SKAVERA LTD

128, City Road

London

EC1V 2NX

UNITED KINGDOM

2. Information We Collect

Information provided by you:

• First and last name
• Shipping and billing address
• Email address and phone number
• Payment information (securely processed by our payment providers — we never store your card numbers)

Automatically collected information:

• IP address, device and browser type
• Pages viewed and interactions with the store
• Data collected through cookies and similar technologies, including Meta Pixel (Facebook/Instagram) and analytics tools from our e-commerce platform

3. Why We Use Your Information

• Process and deliver your orders
• Send you confirmations and delivery tracking
• Respond to your customer service requests
• Send you marketing communications, only with your consent (you can unsubscribe at any time)
• Measure and improve the effectiveness of our advertisements (especially via Meta Pixel)
• Prevent fraud and comply with our legal obligations

4. Cookies

During your first visit, you can accept or refuse non-essential cookies. Essential cookies (cart, checkout, security) are necessary for the store to function. Marketing and analytics cookies (including Meta Pixel) are only activated with your consent. You can change your preferences at any time via your browser settings or our cookie management banner.

5. Disclosure of Your Information to Third Parties

We never sell your personal information. We only share it with the providers necessary for our operations:

• Our e-commerce platform (store hosting)
• Our payment providers
• Our suppliers and carriers (only the contact details necessary for delivery)
• Meta Platforms (browsing data via the pixel, if you have consented)
• Our email service provider (sending confirmations and newsletters)

Some of these providers are located outside Quebec and Canada (notably in the United States and the European Union). In this case, your information may be transferred outside Quebec; we ensure that it receives adequate protection in accordance with the law.

6. Retention

We retain your information only for as long as necessary for the purposes described above, or as required by law (for example, accounting records). Information that is no longer needed is securely destroyed or anonymized.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Have inaccurate or incomplete information corrected
• Withdraw your consent to marketing communications at any time
• Request the cessation of dissemination of your information or its de-indexing, in cases provided by law
• Lodge a complaint with the Commission d'accès à l'information du Québec (CAI)

To exercise your rights, please write to us at privacy@vitaronne.com. We will respond within 30 days.

8. Security

We use reasonable security measures (SSL encryption, restricted access, certified providers) to protect your information against loss, theft, and unauthorized access. In the event of a privacy incident posing a risk of serious harm, we will notify you and the Commission d'accès à l'information, in accordance with the law.

9. Changes

We may update this policy. The date of the last update appears at the top of this page.