Ordering and Delivery

At Vitaronne, we strive to offer you the highest quality products at the most competitive prices. Here's how your order works, step by step.

Free, insured, and tracked delivery

All orders are shipped free of charge, insured, and include a tracking number (track & trace). No customs fees or additional charges apply to delivery.

Delivery Times

1. Processing time (up to 48 hours) Upon receipt of your order, it is validated, verified, and transmitted to our distribution center within 48 hours.

2. Delivery time (10 to 15 business days) Your package is then shipped to your address. The delivery time is generally 10 to 15 business days. Final delivery is handled by Canada Post.

Why this delay? We ship directly from our supplier, without an intermediate warehouse. This allows us to offer you free delivery and lower prices — in exchange for a slightly longer delay than a traditional retailer.

Tracking your order

Upon shipment, you will receive your tracking number by email. You can track your package at any time on our tracking page: here

Good to know: tracking information appears as soon as the carrier picks up the package. It may take 2 to 5 days before the first updates — this is completely normal.

Delayed order?

In 99% of cases, orders arrive within the estimated timeframe. If the estimated time is exceeded, please write to us at business@vitaronne.com, including your order number and using the email address used for the purchase. We will follow up immediately.

If your order is not delivered within 30 days of the announced delivery date, you can cancel it and receive a full refund.

Incorrect address?

Please double-check your address when ordering. If you notice an error, contact us as soon as possible at business@vitaronne.com — if the package has not yet been shipped, we will correct the address free of charge.